Grievance Mechanism
Our Commitment
Karafiber is committed to conducting its business in a transparent, ethical and responsible manner. We recognize the importance of receiving and addressing concerns related to our operations, supply chain, environmental performance, human rights and sustainable forest sourcing.
We encourage all stakeholders—including customers, suppliers, employees, local communities, NGOs and other interested parties—to raise any concerns regarding our activities or those of our forest products supply chain.
Scope
This grievance mechanism covers concerns related to:
Sustainable forest sourcing
Ancient and Endangered Forests
Deforestation
Illegal logging
Human rights
Indigenous Peoples’ rights (FPIC)
Environmental impacts
Biodiversity
High Conservation Value (HCV) forests
High Carbon Stock (HCS) forests
Intact Forest Landscapes (IFL)
Occupational health & safety
Business ethics
Any non-compliance with Karafiber’s Sustainability or CanopyStyle commitments
How to Submit a Grievance
Please provide as much information as possible, including:
Name (optional)
Organization
Contact information
Description of the concern
Location
Date
Supporting documents or photographs (if available)
Email your grievance to:
feedback@karafiber.com
Our Process
Upon receiving a grievance, Karafiber will:
- Acknowledge Receipt
Your grievance will be acknowledged within 7 calendar days.
- Investigation
The grievance will be reviewed by the Karafiber Canopy Working Group together with relevant departments.
- Corrective Actions
Where appropriate, corrective and preventive actions will be implemented.
- Feedback
We aim to provide a response within 30 calendar days after receiving the grievance.
- Continuous Improvement
Lessons learned from grievances are incorporated into our management system to prevent recurrence.
Confidentiality
All grievances are handled confidentially.
Karafiber will not tolerate retaliation against any individual or organization submitting a grievance in good faith.
Anonymous grievances are also accepted.
CanopyStyle Commitment
Where a grievance relates to Karafiber’s CanopyStyle commitments, the grievance will be evaluated in accordance with our Forest Products Supply Chain Grievance Procedure.
Where required, confirmed Canopy-related grievances will be communicated to Canopy in a timely manner, and any activities that violate Canopy requirements will be suspended until appropriate corrective actions have been implemented. Bu yaklaşım prosedürünüzle de uyumludur.
Contact
Karafiber Tekstil A.Ş.
Email: feedback@karafiber.com
Website: www.karafiber.com